{"id":16593,"date":"2020-01-27T17:27:20","date_gmt":"2020-01-27T16:27:20","guid":{"rendered":"https:\/\/sportquantum.com\/support\/contact\/"},"modified":"2026-10-20T15:05:27","modified_gmt":"2026-10-20T14:05:27","slug":"contact","status":"publish","type":"page","link":"https:\/\/sportquantum.com\/en\/support\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et-vb-row--no-module et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><strong>YOU ARE GOING TO MAKE A SUPPORT REQUEST TO SPORT QUANTUM\u2019S AFTER-SALES SERVICE.<\/strong><\/h5>\n<div><\/div>\n<div>\n<div>\n<div>\n<p>In order not to clog up our flow or lengthen response times, please proceed with the following checks before completing the form:<\/p>\n<ul>\n<li><strong>You followed all the FAQ Answer sheets and auto-diagnosis available in our Target <a href=\"https:\/\/sportquantum.com\/support\/centre-aide\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/sportquantum.com\/support\/centre-aide\/&amp;source=gmail&amp;ust=1625732778841000&amp;usg=AFQjCNEnAgPx8jscAACxJI0jdorSFTe-cA\">Help Center<\/a><\/strong><\/li>\n<li>You tablet is correctly connected to its SQ target, and not to your shooting range's wifi\n<ul>\n<li>If it\u2019s not the case, please remove your local wifi from the known connections, and reconnect your tablet to the target<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>You switched off your tablet completly, and switched it on again<\/li>\n<li>You <strong>disconnected completly<\/strong> the power cable from your target and plugged it back on again<\/li>\n<li>You correctly realized your <a href=\"https:\/\/sportquantum.com\/centre-aide\/entretenir-sa-cible\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/sportquantum.com\/centre-aide\/entretenir-sa-cible\/&amp;source=gmail&amp;ust=1625732778841000&amp;usg=AFQjCNFbzypit3uFcweUsqaeUP4nXtfD6A\">target\u2019s maintenance<\/a> routine in accordance with our guidelines (every 5000 shots\/3 months)<\/li>\n<li>You unplugged the two USB sticks from your <strong>switched off <\/strong>target, vacuumed the lead dust and plugged it back on again<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\">f you correctly ran all these checks, you can fill up the following form or send us a mail at <strong><a href=\"mailto:support@sportquantum.com\" target=\"_blank\" rel=\"noopener\">support@sportquantum.com<\/a><br \/>In case of emergency only<\/strong>, and after filling up this form, the Support Phone Number is +33 980 087 087<\/h4>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17402-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"17402\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/16593#wpcf7-f17402-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17402\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17402-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h5>Description of your issue*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Pb-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Pb-description\">Hello,...<\/textarea><\/span>\n<\/h5>\n<h5>Serial number(s) of the involved target(s)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Serial\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Serial\" \/><\/span>\n<\/h5>\n<p>Note : This number is engraved on the target's frame, on top of the right panel, under the white hood.\n<\/p>\n<h5>Picture or Video of the issue (Important)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"photo-video-pb\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"photo-video-pb\" \/><\/span>\n<\/h5>\n<h5>SQ App version number (on your tablet, inside the app, in the user settings menu)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tp-version-nb\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"0.x.x\" type=\"text\" name=\"tp-version-nb\" \/><\/span>\n<\/h5>\n<h5>Target's firmware version number (on the technical info line, at the bottom of the target's screen)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"trg-version-nb\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"trg-version-nb\" \/><\/span>\n<\/h5>\n<h5>Your shooting range\/club's name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"club-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"club-name\" \/><\/span>\n<\/h5>\n<h5>Name of the person in charge of the issue*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n<\/h5>\n<h5>His\/Her Phone number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-contact\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-contact\" \/><\/span>\n<\/h5>\n<h5>His\/Her e-mail adress*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-contact\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-contact\" \/><\/span>\n<\/h5>\n<h5>His\/Her availability to investigate the issue with us<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dispo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"dispo\">On Wednesday, from X AM to X PM..<\/textarea><\/span>\n<\/h5>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":16562,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-16593","page","type-page","status-publish","hentry"],"dsm_author":{"name":"Jean Sreng","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/6029bb32d6af4ad88609c05a6f5cce983202eea468f8ae83fddf161061188c8b?s=96&d=mm&r=g","archive_link":"https:\/\/sportquantum.com\/en\/author\/jean-sreng\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/pages\/16593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/comments?post=16593"}],"version-history":[{"count":10,"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/pages\/16593\/revisions"}],"predecessor-version":[{"id":39051,"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/pages\/16593\/revisions\/39051"}],"up":[{"embeddable":true,"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/pages\/16562"}],"wp:attachment":[{"href":"https:\/\/sportquantum.com\/en\/wp-json\/wp\/v2\/media?parent=16593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}