Some shots/impacts are not captured
If the shots seem to be correctly recorded by the target’s system, but some of them are lost/just don’t appear at all, it is probably because your impact board (the first sheet of polycarbonate) is worn out and needs a replacement. If the board is relatively recent, the reason of the problem can be a bubble between the top plate and the plate.
1. Start by removing the impact board to inspect it, using a 13mm wrench. Is it heavily carved by rifle shots, for exemple ? Is it domed, bulged ?
If yes, then the impact board probably needs to be replaced. Please contact our Support by mail at firstname.lastname@example.org, to order a new impact board (40€) or use one of the spare impact boards provided in your Starter Kit.
2. If you notice a bubble between the top plate and the plate, unscrew the top plate and clean both surfaces with a cotton cloth.
3. If the problem does not seem to be about the impact board, please see the “Ghost impacts” and “No impact is captured at all” articles